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FAQ

Please browse through our frequently asked questions to find answers to any of your questions relating to our website.

  • Do you offer wholesale trade?
    Yes we do. Contact us for more information.
  • How do I order & pay?

    You can order from us in several ways: You can build your order by clicking on products & adding them to the Shopping Cart.  A summary of your orders to date can be viewed at any time by clicking on the View Cart option at the top right hand side of the Products or Fabrics screens. When you have finished shopping, select the Buy Now option after reviewing your order & selecting a delivery option on Your Shopping Cart page. In some instances, the standard price may not adequately cover the cost of delivery. In these cases, we will contact you to advise the additional cost or an alternate delivery method. When you have completed the details on the Get a Quote page & submitted it to us, you will receive an email confirming your order. We will then contact you to clarify your requirements & organise payment. 

    You can peruse our website & call us on 02 9386 1422 to discuss your requirements.

    You can peruse our website & fax us on  02 4376 1070 with your requirements & we will contact you

    You can email us at info@cocolinens.com.au  with your requirements & we will contact you.

    We usually prepare the goods for shipment by the following day. We require payment before delivery.

  • How long does my refund take?

    Refunds will generally appear on your credit card statement in one to two billing periods. As our online orders require credit cards as the method of payment, your refund will take the form of a credit back to the same card used to make the original purchase. If you purchased from our showroom, your refund will take the same form as your original method of payment. 

  • How many years have you been in business?

    CoCo Coast to Country Linens was launched in November  2008 at the Lindesay Christmas Gift and Antique Fair. The parent company Mar Paso Trading Company was incorporated in June 2007

  • I have a faulty product, who should I contact?

    If this is the case, please either call us on 02 9386 1422, fax us on 02 4376 1070 or email us at service@cocolinens.com.au or complete the Contact Us form on this website and we will be in touch with you immediately.  We will exchange the faulty item.

  • What is your refund policy?

    We are unable to provide refunds on our products however with the exception of fabrics & any items that may be On Sale, you may return your purchase within 30 days unopened and receive either a full credit or an exchange on another product.  Customer receipt or proof of purchase is required.

    All our products are on display at our Bondi Junction showroom and we provide full product descriptions on our website together with the option to purchase fabric samples of our products. 

    We are unable accept returns on Items damaged after leaving our showroom, except in the case of a manufacturing fault, when we will exchange the product.  If you have ordered from our website & damage to the goods occurs in transit, we will exchange the damaged items. In the instance of transit damage, we would ask that you notify us immediately.

    Our refund and returns policy applies to products purchased via our website shopping cart. Please note however that if you change your mind, the cost of returning goods is not covered by us.

    We can be contacted by telephone, fax or email:

    T: 02 9386 1422
    F: 02 4376 1070
    E: service@cocolinens.com.au

  • What labels do you stock?

    The fabrics & finished products that we sell are our own – designed & produced exclusively for CoCo Coast to Country Linens

    Our current range is sourced in the Baltic region where an age-old tradition of flax growing and linen production supplies beautiful fabric sold into Europe, Scandinavia & the US.

  • What products do you offer?

    We offer a broad range of fabrics – mostly 100% linen as well as some linen/cottons in various heavy, medium & light weight styles; 100% linen bed linen, table linen, cushions, scarves & wraps & 100% linen & linen/cotton kitchen linen.